> For the complete documentation index, see [llms.txt](https://help.getswimtech.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getswimtech.com/documentation/contact-support.md). # Contact Support Contact the SwimTech support team by email or phone whenever you need help getting started, using the app, or resolving a question. **We're here to help.** Whether you are just getting started with SwimTech, have a question about a feature, or need assistance with something that is not working as expected, you do not have to figure it out on your own. > **Have a question? Reach out. A real person from the SwimTech team is available to help.** ## Contact SwimTech Support **Email:** \ **Phone:** 470-281-8182 Use whichever method is most convenient for you. Email is useful when you want to include details or screenshots. Call us when you would rather explain the question or problem directly to a real person. ## What Can We Help With? Contact SwimTech Support when you need assistance with: * Getting started with SwimTech * Understanding how to use a feature * Initial company setup * Importing or working with your existing data * Contacts, Water Bodies, Quotes, Work Orders, Scheduling, Routes, Activity Reports, Messaging, Fleet Management, Invoicing, or other SwimTech functionality * Questions about Templates or configuring SwimTech for the way your company operates * Troubleshooting unexpected behavior * General questions about using SwimTech more effectively If you are unsure whether something is a support question, **contact us anyway**. We can help determine the next step. ## When Contacting Support Providing a little context can help us assist you more quickly. When possible, tell us: 1. **What you were trying to do** in SwimTech. 2. **Where you were in the app** when the question or problem occurred. 3. **What you expected to happen.** 4. **What actually happened.** 5. Include a **screenshot** when it helps illustrate the question or problem. You do not need to provide a perfect technical description. Simply tell us what you were trying to accomplish and we will work through it with you. ## New to SwimTech? We're Here for That Too. Support is not only for technical problems. If you are a new subscriber and are unsure where to begin, contact us. You can start small—often simply by beginning with your **Contacts**—and grow into SwimTech's more powerful functionality as you become comfortable. Starter Templates, onboarding assistance, data importing, demonstrations, documentation, and direct support are all intended to make that transition easier. You are not expected to learn every part of SwimTech before you begin using it. > **Our goal is not simply to provide software. We want to help you get SwimTech working for your business. If you need help, ask—we're here to support you.** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.getswimtech.com/documentation/contact-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.